Contact us on hello@hortiwool.com or 01785 262031 if you have any questions 🌱🐑

FAQs

 

FAQs & Delivery

 

Product

How many Hortiwool pads do you get in a Pouch? 

You will receive 5 pads in each Pouch set. Of course, you can order as many pouches as you like in one go!

Is the Hortiwool pad 100% British Wool? 

Yes all of our Hortiwool pad are made with 100% British Wool.

Where is Hortiwool made?

We are a UK based company (in Staffordshire), and all our Hortiwool products are manufactured in the UK and we are very proud of this fact!

Why is the Wool I received this time as different colour? 

As our Wool is a 100% natural material, the colour you receive may vary.

The Hortiwool Pad smells like Wool! 

It sure does! Our Wool is washed and scoured to ensure any 'sheepy' contamination is removed. To remove the smell we would have to add nasty chemicals, which would negate its natural properties. Of course, we love the smell, as what better way is there to prove our product is 100% natural?!

Do you have any other products in your range? 

The Hortiwool Pouch is the first product in our range, keep an eye on our store or sign up for updates from us to keep up to date with our new products.

Dispatch & Delivery

How much is delivery?

Delivery is charged at £4.95, however if you spend over £50 with us, then delivery is completely free. We openly charge delivery so you know what you are paying for.

What company do you use for deliveries? 

We have partnered with DPD to ship your Hortiwool products out to you.

Do I need to be in to accept the delivery?

If you can ensure a complete and correct address is supplied, along with a correct phone number for contact, we will do all we can to ensure the delivery arrives safely. If the recipient is unable to accept delivery, DPD will endeavour to leave it in a safe place or with a neighbour/co-worker.

Where do you ship to? 

We currently ship to mainland UK, but we are working on expanding this network in the near future.

Can I buy Hortiwool in a store? 

We aim to have our product available to buy from an actual bricks and mortar store soon, so watch this space! 

 

Should you have any further questions, you can reach us via email - hello@hortiwool.com or phone call +44 (0) 1785 262031. 

We are here to help!